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About us

Since 1994 we have been providing invaluable help to families with disabled children and young adults living in Hampshire and West Sussex.

Delivering thousands of hours of community-based care per week, we tailor our support to the needs of the family and most importantly the individual.

With a head office in Eastleigh, Hampshire, and a state of the art respite care centre in Waterlooville, we work with a growing number of families, many of whom live in the most socially and economically deprived inner city areas along the south coast.

Our highly-trained members of staff, deliver hundreds of hours of care per week, to many disabled children and young adults.


Our Mission

To provide respite care throughout the South of England to families with a disabled child/children, providing the best care possible for the changing needs of the family, making a positive difference to their lives. To lead in the field of respite care as a centre for resource, advice and high quality staff and care.

Our Vision

Where every family with a disabled child in the UK has access to respite care at a local level.

Our Values

Excellence – in ourselves, in our work and the services we provide.

Caring – we understand, listen and are considerate of those we work with and provide services to showing dignity and respect.

Vision & Innovation – we stay current and listen to the needs of our clients.  We challenge ourselves to look forward, lead and deliver on our promise.

Trust & honesty – to be open and transparent to our supporters, our partners and our clients in all that we do.  

Passion – we are passionate and invested in our work, achieving the mission of the charity individually and as a team.


Smile's Future

On the 1st October 2017, Smile formally became a wholly owned subsidiary of KIDS and this new relationship demonstrates the commitment of both charities to work in partnership with each other to further enhance their charitable objectives. Both organisations have strengths on which to build; KIDS has a wealth of expertise, commitment and passion and Smile have a long track record of high quality specialist interventions and a purpose built high tech centre designed to the highest specification to meet the requirements of disabled children with a wide range of complex needs.

Caroline Stevens said: “I very much welcome Smile to the KIDS family. This is a great opportunity for both KIDS and Smile. It will enable us to expand and broaden the services we offer. Both organisations have key areas of expertise that complement each other and will enable us to deliver even more services for disabled children and their families.”

For more information about KIDS, please see their website: www.kids.org.uk 


A few appreciative words from some of the families we support...

"We are very appreciative of the service and the free time it affords us. We have enjoyed two lovely evenings out together in the beautiful Hampshire countryside this week and last."

"My son's support workers are such a great team and always show such fondness and concern for him, and seeing them all really helps me too, as I sometimes feel very alone with all my family responsibilities, so they all really help to keep me feeling positive. Thank you for the wonderful support workers!"

"Just to say the three support workers I have right now have been fantastic, especially as things have been hard for me lately. One of them especially is always a ray of sunshine and cheers me up if I have had a bad day!" 


Smile Support & Care is registered with the Care Quality Commission (CQC), which monitors the quality of our service.